No Return Policy

At Gouaadhar, we pride ourselves on offering high-quality, authentic gou-based products. Our No Return Policy is designed to ensure the integrity and purity of our products while maintaining fair practices for all customers. This policy applies to all purchases made through our Platform, including physical stores, online store, and authorized resellers.

Due to the nature of our products—particularly fresh, perishable, and sacred gou-based items—we maintain a strict No Return Policy. Once a product has been purchased and taken into possession by the customer, it cannot be returned under any circumstances. This policy applies universally to all customers and product categories.

• •Product Integrity: Many of our products, such as fresh A2 Ghee, Gomutra, and Panchagavya, are perishable and cannot be resold once opened or removed from our controlled environment.
• •Health and Safety: To maintain the highest standards of hygiene and safety, we cannot accept returned products that have been in customer possession.
• •Sacred and Ceremonial Items: Some of our products are considered sacred and have cultural significance. Once purchased, they are intended for personal or ritual use and cannot be returned.
• •Quality Assurance: Products are carefully prepared and quality-checked before dispatch. We guarantee quality at the time of delivery.
• •Customer Responsibility: Upon delivery, customers are responsible for product verification and storage conditions.

• •Damaged or Defective Products: If a product arrives damaged, defective, or not as described (e.g., incorrect item sent), customers may request a replacement or refund within 48 hours of delivery with photographic evidence.
• •Wrong Item Delivered: If we deliver an incorrect item, we will replace it at no additional cost.
• •Manufacturing Defects: Products with manufacturing defects discovered at the time of opening may be eligible for replacement.
• •Non-Delivery: If a product is not delivered within the promised timeframe, customers may request a refund.

To claim a defect or damage: 1. Contact our customer support team within 48 hours of delivery with photographic evidence 2. Provide order number, product details, and clear images showing the defect or damage 3. Our team will review your claim and approve or deny within 5 business days 4. Approved claims will receive a replacement product or refund 5. Keep the defective product for potential inspection (we may request return of defective item) Contact: info@gousamhitha.com | Phone: +91 9908003289

• •Verification Upon Delivery: Customers must verify products immediately upon delivery and report any issues within 48 hours.
• •Proper Storage: Customers are responsible for proper storage and handling of products according to instructions provided.
• •Product Usage: Once a product is opened or used, it is non-returnable.
• •Quantity Verification: Check that the correct quantity has been delivered and report discrepancies within 48 hours.
• •Condition Inspection: Inspect products for visible damage or defects before accepting delivery when possible.

If a refund is approved for a defective or non-delivered product: Processing Time: Refunds are processed within 7-10 business days from approval Refund Method: Refunds are issued to the original payment method used Shipping Costs: Original shipping charges are non-refundable unless the defect was caused by our handling Partial Refunds: If a product is partially damaged but usable, a partial refund may be offered Note: We do not accept returns for change of mind, personal preference, or customer dissatisfaction.

For approved defects or wrong items: Free Replacements: We will send a replacement product free of charge Return of Defective Item: We may request the defective item to be returned for quality inspection (prepaid label provided) Same Item Exchange: Replacements are for the same product; downgrades or different products are not permitted Expedited Shipping: Replacement products are shipped via standard delivery; expedited shipping is not included Note: Exchanges must be requested within 48 hours of delivery.

For bulk or corporate orders (10+ items): Order Verification: A representative will contact you within 24 hours of delivery for verification Custom Terms: Bulk orders may have customized no-return terms discussed at the time of purchase Sample Inspection: We recommend sample inspection before finalizing large orders Quality Guarantee: Our quality is guaranteed; any defects must be reported within 48 hours Please contact our business team at info@gousamhitha.com for bulk order-specific terms.

For recurring subscription orders: Cancellation: Customers may cancel subscriptions anytime before the next billing cycle No Penalties: Cancellation is free with no additional charges Next Delivery: If a product from the current subscription cycle arrives defective, a replacement will be sent Plan Modifications: You can modify your subscription plan, frequency, or products To cancel or modify subscriptions, email info@gousamhitha.com or call +91 9908003289.

• •As-Is Products: Products are sold "as-is" with no warranties beyond our guarantee of quality at the time of delivery.
• •Health Claims: Any health or wellness claims associated with our products are based on traditional practices and Vedic knowledge. Individual results may vary. We do not warrant specific health outcomes.
• •Allergies and Sensitivities: Customers with known allergies should review product ingredients before purchase. We are not responsible for allergic reactions.
• •Storage and Handling: Improper storage or handling by the customer is not our responsibility. Follow provided storage instructions.
• •Shelf Life: Products have limited shelf lives. Customers are responsible for using products within the recommended timeframe.

• •Opened or Partially Used Products: Once opened or used, products cannot be returned under any circumstance.
• •Out of Package Items: Items removed from original packaging are non-returnable.
• •Gift Items: Gifts purchased through our Platform are non-returnable unless they arrive defective.
• •Sale or Discounted Items: Items purchased at reduced prices or during sales may have modified return terms (stated at time of purchase).
• •Custom or Personalized Orders: Special orders cannot be returned.
• •Items Purchased as-is: Products marked "as-is" have no return eligibility.

• •Change of Mind: Purchasing the wrong product or change in preference does not qualify for returns.
• •Unauthorized Purchase: If a purchase was made without authorization, the customer must contact us and their payment provider immediately.
• •Counterfeit Claims: Claims of counterfeit products must be substantiated; unfounded claims may result in account restrictions.
• •Missing Accessories: If only accessories are missing (not the main product), a partial refund may apply instead of a full return.
• •Customer Negligence: Products damaged due to customer mishandling or negligence are not refundable.

For customers outside India: Customs and Duties: Customers are responsible for all import duties, taxes, and customs clearance fees. No Returns for International: Due to shipping complexity and costs, international orders have NO exception to the no-return policy. Damaged International Shipments: For damaged international orders, we will process a refund to the original payment method after verification. Shipping Delays: We are not responsible for delays caused by customs or international carriers. Contact our customer support for international order-specific issues.

In case of disputes regarding returns or refunds: 1. Contact our customer support team: info@gousamhitha.com | +91 9908003289 2. Provide detailed information and supporting documentation (order number, photos, etc.) 3. Our team will investigate within 5-7 business days 4. Appeals can be filed if you disagree with our decision 5. For unresolved disputes, claims may be escalated to our grievance officer Jurisdiction: Any disputes are subject to the laws of India and the exclusive jurisdiction of courts in Hyderabad.

We may update this No Return Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Changes will be posted on our Platform with an updated effective date. Continued use of our Platform constitutes acceptance of any policy changes.

For questions about our No Return Policy or to report issues with your order: Email: info@gousamhitha.com Phone: +91 9908003289 Address: Plot no 118, Kavuri Hills Phase 1, Madhapur, Hyderabad Customer Support Hours: Monday to Friday, 10 AM - 6 PM IST Weekend Support: Saturday & Sunday, 11 AM - 5 PM IST